Snoopy and Pennywise friends shirt

What I don’t understand is. They told me it was delivered on 23rd July but yet send me a replacement on 30th July. I have used many online shopping and all of them provide proof of delivery irrelevant value of the item why amazon failed to give me any on Snoopy and Pennywise friends shirt proof of delivery. Why are you guys taking countless days for investigation. Why are you not fulfilling your orders and fail to refund. Why is amazon going in a loop asking me to email your escalation point without any result. I received a message that you are closing down my account. Please kindly refund the money I loaded in my amazon account since I provided all the evidence of payments, I used in crediting my account.
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Thank you for reaching out to us today. Generally, the email correspondence you received also has instructions for you to dispute the closure. Please refer back and respond to this email directly. Let us know if we can be of any further assistance. I just called Snoopy and Pennywise friends shirt and all they said is they will forward my complaint to an account specialist and this has been what customer service keep telling me since 2nd of August which have been calling to lodge my complain. Please kindly help me out because this is affecting me health wise.

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